About Us
SmartMedia Technologies is a company founded to bring brand engagement solutions to scale conscious companies. We are experts in launching and scaling everything from Linear, Connected TV to Web3.
The future is being built on our Enterprise Web3 engagement platform, making Web3 easy, safe and open for current and future consumers.
The SmartMedia Stack, including its self-serve, no-code, drag and drop studio, enables creators to design and distribute tokens, 2-click web3 wallets, and spatial web experiences by leveraging the scale and reach of its Web3-enabled programmatic media platform.
SmartMedia Technologies’ end-to-end Web2-to-Web3 platform drives gamified engagement, acquisition and loyalty
across a digital and mobile-first audience - ultimately delivering better business outcomes.
We work smarter and play harder; we live our company values by being strategic partners who bring innovation and passion to the service and execution that we do on the behalf of our clients.
About the Role
As a Senior Account Manager at SMT, you play a pivotal role in fostering and nurturing relationships with our key clients. Your primary responsibility will be to understand their unique business needs, ensuring their satisfaction, and driving revenue growth through strategic upselling and cross-selling opportunities.
Serving as the primary point of contact, you advocate for our clients within our organization, ensuring that their expectations are not just met, but exceeded. Working closely alongside the Chief Client Success Officer, you are instrumental in guaranteeing our clients' success and satisfaction, while also making substantial contributions to
client engagement, strategic planning, and service delivery.
This role is crucial in ensuring that our clients derive substantial value from their partnership with SMT and embrace continuous engagement with our "always on" programs. It presents an incredible opportunity to spearhead strategic initiatives for a diverse portfolio of brand clients within an emerging and innovative channel.
What you’ll do
● Leadership Support: Offer operational assistance to the Chief Client Success Officer as required, which may include standing in for the CCSO, handling client communications, and preparing and delivering internal presentations. Serve as a trusted advisor and primary support in all matters pertaining to clients.
● Pre-Sales Support: Collaborate with Sales, Creative, and Product teams to propose Web3 campaign strategies, concepts, and programs for new client prospect pitches. Conduct discovery with Sales and the client to develop proposals and statements of work that clearly communicate SMT's deliverables and client responsibilities.
● Relationship Management: Own the client relationship post-signing, serving as the single point of contact. Deeply understand the client's objectives, challenges, culture, and key contacts. Maximize client satisfaction and experience while fostering loyalty.
● Client Communications: Lead client communication post-campaign launch, ensuring clear, proactive communication with the right cadence and format. Support Production Manager in positioning challenging circumstances and leading difficult conversations.
● Orchestration: Advocate for the client by ensuring the engagement of the right resources. Ensure SMT fulfils obligations while delivering outstanding results and value to the client. Bring in experts as needed to provide guidance.
● Expectation Management: Balance client needs with SMT stakeholder needs. Ensure clients understand the purchased solutions, potential business value, and access to additional solutions outside their contract.
● Onboarding: Provide new clients and stakeholders with a clear understanding of SMT's solutions, business value, and operating model for mutual success.